FOR FAMILIES

FACTS

Saint Mary School uses the FACTS platform as a family portal for grades and other information and for the payment of tuition (including tuition assistance) and other incidental fees (such as hot lunch, extended care, etc.). Families receive instructions upon student enrollment.

Tuition Create a FACTS online account.

FACTS FAQs

My username and/or password are not recognized. What should I do?

If you have received an error on your screen, the message should provide the necessary steps to resolve this issue. You may have typed either your username or password incorrectly. Check to make sure that your Caps Lock isn’t turned on as passwords are case-sensitive. If you don’t remember your account or password, you can retrieve them here.

I have not received an e-mail after requesting my username/password. Help?

If you have not received an email within 15 minutes, be sure to check your spam or junk email folder. For your security, account-related correspondence is only sent to the email address on file. If you have activated a new or different email address but have not updated this information, you will need to check the previously used email address or contact FACTS Customer Service.

What is a registration code? How do I find it?

You should have received your registration code with your email or postal correspondence from FACTS. If you are expecting email correspondence, please check your spam or junk email folder. If you did not receive any correspondence or have misplaced it, please contact FACTS Customer Service.

My account is locked. What do I do to unlock it?

You can unlock your account by clicking here. Accounts can be locked due to reaching the maximum number of attempts with incorrect log in information or due to inactivity. If you are still unable to access your account, contact FACTS Customer Service.

I have forgotten the e-mail address I used when I registered (or the e-mail address I used is no longer valid). Help?

You will need to contact FACTS Customer Service for assistance.

How do I change my password, security questions, or email address?

You must first log in to FACTS. You can then access the My Profile link to update your account information.

I see a message at the top of the page that says my cookies are not enabled. Is that bad?

You will need to configure your browser to allow cookies. Then close all browser windows and restart the browser. If you need help enabling cookies in your browser, see instructions here.

I see a message at the top of the page that says I already have a session open. What should I do?

Close all browser windows and tabs and restart your browser. If you are using AOL, you will need to sign off and close AOL and then restart AOL.

How can I make the FACTS website a favorite or bookmark in my browser?

You can add a bookmark to the current page by pressing [Ctrl] + D concurrently in any browser. You will want to bookmark the home page at https://online.factsmgt.com.

When I click on a paperclip or other document link to view, nothing happens. What should I do?

Adobe Reader is required to view some documents stored in the FACTS system. You can download a free copy of Adobe reader at http://get.adobe.com/reader/.

Resources For Families:

School Calendar News FACTs FAQs Handbook & Forms School Uniforms & Supplies

Saint Mary School

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Saint Mary School admits students of any race, color, and national or ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. Learn more.